Getting Started

  • 1. What can you do on Greenroom?
    Any registered member of Greenroom can request video conversations, phone conversations and recorded messages from experts and celebrities that have profiles on the site. In addition to requests, experts and celebrities can offer video conversations, phone conversations and recorded messages.

    When making a request, you choose the date, time, duration of the conversation and price you would like to pay. The charity donation and confidentiality – which is whether the conversation will be public or private -- is decided by the expert or celebrity during the sign up process and can be changed at any time in their My Account section. The charity and confidentiality settings chosen by that expert or celebrity can be seen when you're filling out a request for them.

    When making an offer, experts and celebrities make all of the choices regarding date, time, duration, price, charity donation and confidentiality. Any registered Greenroom user can purchase an offer. Offers can be found on that expert or celebrity's profile page or on the search conversations page.

    Please see our How it Works section for more details and ideas on what you can do in the Greenroom.
  • 2. Is it free to sign up and offer conversations as an expert or celebrity?
    It costs nothing to sign up and offer a conversation or recorded message on Greenroom.
  • 3. Are there a minimum number of conversations I have to offer if I sign up as an expert or celebrity?
    You are not obligated to offer any conversations by signing up as an expert or celebrity on Greenroom.
  • 4. How are experts and celebrities verified?
    To ensure that no one is impersonated on Greenroom, all experts and celebrities must be verified before their profile is made public and they are able to make offers. Verification can happen in one of the following ways:

    1. Send a Copy of a Government-Issued ID.
    We'll accept a driver's license, DMV-issued ID or passport. A copy of an ID must be uploaded during the sign up process. If this was not done at that time, options 2 and 3 remain available past submission of a profile.

    2. Say Hi!
    Tweet @greenroom from your verified Twitter account.

    3. Meet a Host.
    Have a quick video conversation with a Greenroom host where you'll show them your government-issued ID. Send a message to customerservice@greenroom.com to schedule a date and time that works for you.

    Once verification is complete Greenroom will set the profile public and the expert or celebrity can then offer conversations and take incoming requests from guests. Experts and celebrities may edit their profiles at any time once it is made public.
  • 5. How should I set up my profile for the best results?
    The key is to include details that will help the guest better understand what a conversation would be like with you. If you're an expert, what will their takeaway be? If you're a celebrity, will your guest get access to things other people wouldn't normally see? This type of information will bring the idea of speaking with you to life.

    In addition to the conversations you offer on Greenroom, guests can also submit requests from you. See How do requests work? for more details.

    The more detail the better also applies to requests. Help guests better understand what days and times you're more likely to be available for conversations. If you know you're never around on Fridays, include that so they know not to bother making requests for that day.
  • 6. How are conversations priced?
    The minimum price for all offers and requests is $100. Aside from the minimum price, experts and celebrities determine all price points for their offers and guests determine all price points for their requests.
  • 7. How do I get my charity listed on Greenroom?
    You may send charity suggestions to support@greenroom.com. Only charities deemed as 501(c)(3) organizations by the IRS will be accepted.
  • 8. I never received an email to confirm my registration
    If you haven't received an email to confirm your guest registration, resend your confirmation email from this page. You must use the email that you registered with. If you no longer have access to that email account you must create a new registration with a new email address.

Features

  • 1. What's Talk Now?
    Talk Now allows experts and celebrities to make themselves immediately available for a 15-minute video conversation. Once a Talk Now offer is submitted, a Greenroom guest is able to buy it on the spot and the conversation is initiated as soon as check out is complete.
  • 2. How do recorded messages work?
    Recorded messages are done through a simple two-step process. Experts and celebrities who've sold a recorded message can sign into Greenroom and find pending messages to record in their calendar.

    Next they'll be prompted to enter a phone number (Step 1). Shortly thereafter they will receive a phone call and be prompted to record their message by a pre-recorded operator (Step 2). Experts and celebrities can review each take before making their submission and there's no maximum on the amount of times they can re-record before finally submitting.
  • 3. How do requests work?
    Registered guests may request conversations or recorded messages from any expert or celebrity on Greenroom. With every request, the guest will choose the date, time and price, but the charity donation and confidentiality will be determined by the expert or celebrity.

    All pending requests can be found in the user's calendar and must be accepted by the expert or celebrity prior to 48 hours before the requested date and time. If the request goes unanswered until this time, it will be deemed a decline. The expert and celebrity may also decline the request at any time once they receive it.

    The person who makes the request will be notified by email of whether it has been accepted or declined as soon as the expert or celebrity responds.
  • 4. I want to ask an expert or celebrity for a conversation for a certain date, can I do that?
    Find the expert or celebrity you have in mind and click on an image to view their profile. On each person's profile, under Current Offers, you can find a link to make a request at the bottom, under "Anytime."

    The expert or celebrity has up to 48 hours prior to the date and time you specify to accept or decline your request. We will contact you by email to notify you of whether your request has been accepted or not.
  • 5. What do video souvenirs look like?
    Video souvenirs are a full recording of your conversation seen as both the guest and expert or celebrities' video stream side by side.

Having a Conversation

  • 1. How are conversations opened and closed?
    Conversations are opened and closed by one of our Greenroom Hosts. When you enter a conversation you will be brought to the video conversation page with a message that you're waiting for the other party. Once both parties arrive, the host will check in to make sure that you're ready. From there, the host will begin the conversation at which point the timer on the top right of your screen will begin counting down.

    The host will remind you by text chat when your timer ticks down to two minutes. Once time runs out, the host will pause the conversation and speak with you directly to end the conversation.
  • 2. What do I need to have a conversation on Greenroom?
    To conduct a video conversation on greenroom.com users need a computer, Adobe Flash Player 11, an Internet connection and web cam. To have a phone conversation, users only need a telephone during the time of the call, but will need a computer and Internet connection to purchase or sell it.

    Most recent computers come with web cams and microphones built in, but make sure you check this prior to purchasing or selling a conversation. Test your connection to make sure ahead of time. If you do not see yourself in the video stream on the test page, you may not have a built in camera and should consider using an external device

    Minimum browser versions required to have a conversation:
    Internet Explorer 8
    Mozilla Firefox 12*
    Google Chrome 18
    Apple Safari 5

    *Mozilla have discontinued support for Firefox version 3.6. It is recommended for security and stability purposes to upgrade to the latest version.
  • 3. Can I have a conversation if I'm outside the United States?
    Yes, technically conversations can be had on Greenroom from anywhere as long as you have the minimum technical requirements, which apply to all users. However, if you are the one purchasing the conversation, you must have a United States billing address.
  • 4. Can I offer a conversation if I'm outside the United States?
    Yes, you can offer a conversation from anywhere as long you have the minimum technical requirements to conduct a conversation.
  • 5. When should I use an external microphone or web cam?
    If you're having trouble hearing or seeing yourself or the other person in your video conversation, you may want to try an external device. It is also recommended that you use an external microphone and web cam for the best experience if you plan to have a group of people join you on your conversation.

    Get information on how to set up an external microphone or web cam.
  • 6. How do I set up an external microphone or web cam?
    You can do this in two places. Either on the test your connection screen or once you've entered the video conversation screen, there are options directly to the right of the video stream to set your microphone or camera settings.

    Make sure the microphone or camera is connected to your computer, choose the relevant device from the drop down and hit close.
  • 7. I can't connect to my video conversation, what do I do?
    First, test your connection. You should see yourself in the video stream on this page if your web cam and connection are working properly. If you do not see yourself in the video stream, double check the following:
    • You have a webcam on your computer or attached as an external device that is plugged in properly.
      (Check your camera settings to make sure the right one is being used)
    • You have an Internet connection
      (If you have spotty WiFi the call will disconnect each time your WiFi does. Consider switching to broadband.)
    If you are certain you have a web cam and Internet connection, try conducting your test and/or conversation from a different location. There may be firewalls in your current location that are conflicting with the connection.
  • 8. What do I do when the conversation is about to start?
    Whether a phone or video conversation, when your conversation is about to begin an alert will pop up on your screen directing you into the conversation. If it's a phone conversation, the screen you'll be directed to will provide the phone number and passcode that you must call and enter to begin. If it's a video conversation, you will be directed to a holding screen until the Greenroom host signs in and initiates the conversation.

    If you have extra time before your conversation begins, you should test your connection and make sure there are no changes you'd like to make to your camera or microphone.
  • 9. My conversation got disconnected what do I do?
    If you are disconnected because of a disruption on your end the video screen will go grey and you will receive the following message.
    When this happens, double check that nothing has become unplugged and that you have an Internet connection. If everything is as it should be, refresh your browser. If there is no longer an issue, you should see a message to wait for the other party. From here the Greenroom host will see that you are available again and will resume your conversation. You have 5 minutes from the point of disruption to rejoin. If you are unable to successfully rejoin you can contact customer service at customerservice@greenroom.com.

    If the conversation is disrupted due to something on the other party's end, you will see the video screen go grey and give you a message to wait for the other party. The other party has 5 minutes to rejoin before the host will end the conversation.

    Please see our refund policy to learn about how disconnected conversations are handled.
  • 10. I joined my conversation late, what do I do?
    Greenroom hosts will wait 5 minutes past the conversation start time for both parties to arrive.

    If you log in to the site 5 minutes later than the start time or earlier you will receive an alert directing you into the conversation. A Greenroom host will be waiting for you to begin the conversation, however, the original time will either be cut short for those minutes you were late or the conversation will go over the original end time (this will depend on the availability of both parties).

    If you show up more than 5 minutes late and did not notify a Greenroom host beforehand, the conversation will be canceled. See What happens if I'm late or don't show up to a scheduled conversation? to learn how your account will be effected.
  • 11. Operator assistance, how does that work?
    In every conversation parties have access to Greenroom Hosts for assistance. You can access the Host by text chatting them in the field below the video screen or by hitting the "operator assistance" button over the top right corner of your video screen.

    The host is alerted right away when you hit the assistance button and will either respond by text chatting you below the video screen, or will pause the conversation and speak with you directly. Pausing the conversation stops the time from counting down until the host resumes it again.
  • 12. What are the bandwidth requirements to have a conversation?
    It is recommended that users have a download and upload speed of 400 kbps or higher. A conversation may be conducted with a lower bandwidth; however, the quality may be poor, you may experience a lag or the overall connection could become unstable. You are responsible for ensuring that you have adequate bandwidth to conduct a conversation.

    To check your bandwidth before making an offer or purchase, test your connection.
  • 13. Why am I seeing "your plugin has crashed" (or the image below)?
    Users have experienced issues with the Chrome browser when accessing websites that use Flash, such as Greenroom. While this is an issue Google is aware of and aiming to fix, you'll either need to use a different browser or follow the steps below to get around it.

    • 1. In the Chrome browser type "chrome://plugins" into the URL and hit ENTER
    • 2. Review the list of plugins to the Flash section. If it says for example, 'Flash (2 Files)', having more than one may cause Chrome to crash.
    • 3. In the top right of the page, click the '+ Details' link to expand the list of plugins. Again reviewing the Flash plugins, it will detail one for the internal Chrome installation and one for the host OS's installation.
    • 4. Disable the internal installation of Flash (located in the AppData Folder).
    • 5. Close the tab and restart Chrome. You can visit Adobe's test page to confirm everything looks good.
    If for some reason this does not fix the issue, we recommend alternating the version disabled to see what works best for both your version of Chrome and Flash installed on your machine.

Preparing for your Conversation

  • 1. How do I prep for a conversation?
    • Test your connection.
    Don't wait until your live conversations to find out that you don't have the right version of Flash or that your lighting isn't ideal. Also, make sure you're testing the set up you'll be using for your actual conversation.

    • Show up early (at least 2 minutes!).
    Try to log in 10 minutes ahead of time. If you run into any issues you'll have enough time to recover before your conversation starts. You should show up at least 2 minutes before as that will give the host time to answer any questions you may have before beginning the call.

    • Be Prepared.
    While conversations are intended to be casual and for entertainment purposes, it doesn't hurt to have an idea of what you'd like to talk about. There's a limited amount of time depending on what you've purchased or sold, so try to use it wisely!
  • 2. How can I make sure I look my best for a video conversation?
    Lighting is important in getting the best quality. Make sure that the light is always facing you and is not behind you or in between you and the camera. Now that you have the positioning down, you should try to make sure you have a softer light rather than a spotlight, for example. If you don't have a shade on your light try bouncing it off the wall to soften it.

    What you wear and where you sit is also important. If you find that your image is looking distorted try wearing a shirt without patterns. If that doesn't work, opt for a solid black or white shirt. Same rule applies for your background – keep it simple.

    Don't wait until you're in the conversation to make these adjustments! You can see what you'll look like ahead of time by going to test your connection to ensure you have the best experience possible.
  • 3. How can I make sure I sound my best on a conversation?
    You can test the levels of your audio on the Test Your Connection page by speaking into your computer (or external microphone) and watching the grid along the top right to see how high or low you are.

    For best results, we recommend shooting for somewhere in the middle, which would look like this:
    You will want to avoid being at the low and high ends of the volume, which would look like this:
  • 4. How do I change my audio settings?
    If you are coming in too high or too low either while testing your connection or on a live conversation, simply hit the "Mic Settings" button to adjust your levels.
    Typically, setting the volume middle to high (with the reduce echo box checked) results in the best audio quality.
  • 5. How do I use a headset, microphone or speakers with Greenroom?
    To conduct conversations on Greenroom, you'll need either a headset, or a microphone and speakers on your computer (whether it be an external device or a part of the actual machine). If you're going to use a headset be sure that it has a microphone!

Purchasing & Payments

  • 1. How do I pay as a guest?
    When a conversation or recorded message is purchased through a fixed price offer, or by a request made, your credit card is charged immediately. The expert or celebrity is not paid until the conversation or recorded message is fulfilled.

    For conversations or recorded messages purchased by winning an auction, your credit card is only charged once you've won the auction. Your credit card will not be charged upon each bid. Also for auctions, the expert and celebrity is not paid until the conversation or recorded message is fulfilled.
  • 2. How do I get paid as an expert or celebrity?
    Once you have fulfilled the conversation or recorded message, your payment will be processed. Payments are processed once every month on the 15th.

    For every conversation that is purchased, you will receive 75% of the total and the remaining 25% goes to Greenroom.

    You also have the option of donating a portion of your earnings to charity. This feature is not required, but if chosen, it allows you to contribute any percentage of your 75% to the charity of your choice. If you opt to make a donation, we will make the payment to the charity on your behalf.

    Reminder: If you have not yet sent a completed W9 to Greenroom, we will not be able to process payments for you. Either mail one to 233 Broadway, Floor 21, New York, NY 10279, or email it at customerservice@greenroom.com.
  • 3. How do donations to charities work?
    There is an option for the expert or celebrity to donate a portion of their 75% to charity. If chosen, Greenroom will handle payment to the charity and the expert or celebrity will receive their 75% less the donated percentage. Payments to charities are processed once every month on the 15th.

    If you do not receive notification from your charity that your donation has been received, follow up with the charity you've donated to directly to confirm.
  • 4. When do I submit a W9 to Greenroom?
    If you are a seller (i.e., an approved expert or celebrity) on Greenroom and wish to receive payment for anything that you've offered and ultimately sold, you must return a complete and valid W9 to support@greenroom.com.

    Sending in a completed W9 is also one of the ways an expert or celebrity may verify himself or herself before their profile is approved and made public.
  • 5. How does bidding on auctions work?
    Bid amounts are incremental based on the current price of an auction (these increments are outlined below). There is no minimum for the number of times you can bid within the same auction.

    Auction PriceBid Amount
    $100 - 499$25
    $500 - 999$50
    $1000 - 1999$100
    $2000 - 4999$200
    $5000+$500
  • 6. Can I pay with PayPal or Bill Me Later?
    Neither PayPal nor Bill Me Later is available on Greenroom.
  • 7. What is the refund policy?
    All conversations and recorded messages purchased on Greenroom are non-refundable. Refunds will be considered on a case-by-case basis for those conversations or recorded messages that go unfulfilled and result in a cancelation or missed call.

    Cases in which Greenroom will issue a refund include:
    • If an expert or celebrity does not show up to a conversation, the guest will be refunded in full.
    • If the guest does not show up to a conversation, they will still be charged and the expert or celebrity will be paid in full.
    • If an expert or celebrity does not fulfill a recorded message the guest will be refunded in full.
    • If an expert or celebrity delivers an inappropriate recorded message the guest will be refunded in full.
    • If a call is ended early due to abuse or inappropriate behavior by the expert or celebrity, the guest will be refunded in full.
    • If the call is ended early due to abuse or inappropriate behavior by the guest, they will still be charged and the expert or celebrity will be paid in full.
    • If there are technical issues caused by greenroom.com that ends a call earlier than its allotted time partial refunds will be issued.
    • Technical issues on the guest, expert or celebrities' end (e.g., no Internet connection or no web cam for a video conversation) will not be considered a case for a refund. Greenroom will, however, attempt to reschedule the conversation with both parties at another time for no additional costs.
    We encourage users to attempt to reschedule a conversation instead of canceling or simply not showing up to one. Not only are fees associated with rescheduling lower, but it's the considerate thing to do!

    Please view our policies on rescheduling, cancellations, being late and missed conversations.

    To request a refund, contact customerservice@greenroom.com with "Refund Request" in the subject line and provide a detailed explanation for why you believe a refund should be issued.

Account Management

  • 1. What should I know to keep my account in good standing?
    Generally accounts will remain in good standing as long as all conversations offered or purchased are fulfilled as promised by you. Accounts will be shut down for a period of time in cases of inappropriate behavior on live calls or not showing up to a scheduled conversation. If you are an expert or celebrity, you will be demoted to guest privileges. If you are a guest, you will be barred from purchasing on the site.

    If you are aware that you may not be able to attend a scheduled conversation, you should attempt to reschedule for another date and time.

    Check out our How it Works section for tips on how to have the best experience on Greenroom.
  • 2. I've been demoted to guest privileges, how do I get back to being able to offer conversations?
    If you have questions or concerns over your demotion, please contact support@greenroom.com.
  • 3. How do I delete my account?
    Currently only those with expert and celebrity-type accounts are able to delete theirs. In order to do this, log in to your account and find where your name appears in orange in the top right of the website. Click on the arrow next to your name and find "My Account" in the list. Once you land in your My Account section scroll all the way to the bottom where you'll find the option to delete your account.

    Please note, once you delete your account it is gone for good, you cannot sign back in and re-enable it, nor can we do so for you. You will have to re-register with a new email address if you'd like to join again.
  • 4. How do I change my password?
    Log in to your account and find where your name appears in orange in the top right of the website. Click on the arrow next to your name and find "My Account" in the list. You will find "Change Password" as one of the top sections. Click the edit button and enter your new password. Once you hit save you will be asked for that password for future log in attempts.
  • 5. How do I change my firewall settings?
    Refer to the manufacturer's website of your operating system or router for detailed instructions on adjusting firewall settings.

Scheduling & Cancelations

  • 1. When can conversations be scheduled, either by offer or by request?
    On greenroom.com, conversations can be scheduled every day of the week between 2pm and 10pm EST.
  • 2. Can I reschedule a conversation I've sold/purchased?
    We urge against rescheduling, however, we realize that there are going to be some unavoidable cases in which reschedules must take place.

    Visit your calendar and under Upcoming Schedule Conversations, click to view the conversation that you wish to reschedule. A pop up will surface displaying the conversation details along with an option at the bottom to "Request to Reschedule."

    If you choose to reschedule, you will be asked to provide two alternate times. You will be charged a 10% fee of the original conversation price once you submit the reschedule request. If you are an expert or celebrity, the income you receive from the sale is decreased by 10%. If you are a guest, the original price for purchase is increased by 10%. Five percent of the reschedule fee is given back to the opposite party.

    If the opposite party chooses one of the alternate times, your conversation will be rescheduled for that time. If the opposite party is unable to make either of your alternate times, the conversation will be canceled. In the case a conversation is canceled as a result of an unsuccessful reschedule request, the same fees apply.

    You may submit a reschedule request up to 48 hours before the scheduled date of the conversation. Once submitted, reschedule requests expire 48 hours before the first alternate time that was suggested. If reschedule requests expire, they are considered a cancelation.

    All parties are allowed 3 reschedule requests per quarter. Experts or celebrities that request a fourth reschedule are demoted to a guest and are unable to offer products on Greenroom for 30 days. Guests that request a fourth reschedule are barred from purchasing on the site for 30 days.

    Please contact customerservice@greenroom.com if you believe you've been demoted by mistake.
  • 3. How do I cancel a scheduled conversation?
    Before canceling, you should consider attempting to reschedule. If you must cancel, please contact Greenroom at customerservice@greenroom.com at least 48 hours in advance of the date of the conversation.

    Any party that cancels must pay a fee of 20% of the purchase total.

    You may only cancel a scheduled conversation once. Experts or celebrities that cancel a second time are demoted to a guest and are unable to offer products on Greenroom for 30 days. Guests that cancel a second time are unable to purchase anything for 30 days.

    Please contact customerservice@greenroom.com if you believe you've been demoted by mistake.
  • 4. What happens if I'm late or don't show up to a scheduled conversation?
    A party is deemed a no call, no show if they're more than 5 minutes late for a scheduled conversation. This also assumes that the party did not attempt to request a reschedule or cancel the conversation 48 hours ahead of time.

    For experts and celebrities, a no call, no show also applies for not completing a recorded message. All recorded messages are due 5 days after the offer expires.

    Any user that does not show up to a call will be immediately demoted from selling or purchasing on Greenroom. This demotion is indefinite unless the user reaches out to customerservice@greenroom.com or our customer service group to be reactivated.
  • 5. What happens if the other person doesn't show up to the conversation?
    If the other person in your conversation has not shown up within 5 minutes of the scheduled start time, the conversation will be ended and they will be deemed a no call, no show. If you are a guest, you will be refunded for the conversation. If you are an expert or celebrity, you will still be paid for the conversation.
  • 6. What happens if a recorded message is not delivered on time?
    If a recorded message is not delivered on time, the guest who made the purchase will be fully refunded and the expert or celebrity will not be paid for the message. Refunds will be processed within 2 weeks of the expiration. Contact support@greenroom.com for questions on your refunds.

Privacy

  • 1. What's the difference between a public and private conversation?
    The expert or celebrity will deem all conversations either public or private. This detail will be clearly outlined in the title of all offers and within your purchase confirmation. If you are unsure whether something is public or private, ask your host before the conversation is initiated.

    If a conversation is public, both parties will receive a video or audio souvenir of their conversation, depending on whether it was by video or phone. These souvenirs will be sent by email and may also be accessed in your My Account section. All souvenirs are available for download for up to 30 days after they've been posted to your account. Both guests, experts and celebrities may share their souvenirs on other social sites.

    For private conversations, neither party will receive a souvenir. These conversations are prohibited from being recorded by any party and may not be shared. Both parties may mention they are having the conversation to the public, but the actual conversation will remain private.

    Please see our Terms and Conditions for further details on confidentiality.
  • 2. Am I the only one on the call with the celebrity or expert?
    There is a Greenroom host on every phone and video conversation. No one else can view your video conversations aside from the individuals in front of each camera and the host.

    All conversations are one camera to one camera or one phone to one phone, plus a host to monitor the interaction. You may have as many people as you want in front of each camera. Consider using an external camera if you plan to have a group.

    Hosts will never be seen in a video conversation, but videos can be paused if one party must speak directly with the host during a conversation.

    There is also a text chat option for both video and phone conversations, which is a way to get assistance without disruption. To get the text chat option during the phone conversation, you must sign into Greenroom and go to the phone call dashboard. Please note, you are not required to be signed into the website for a phone conversation. This is only for the option of text chatting with your host.
  • 3. Why are there Hosts on the calls?
    Greenroom hosts are there to connect and end each call. You will never be thrown into a conversation with another party without a host first verifying you are ready and that you do not have any questions.

    When the time runs out on a conversation, it will not abruptly end, but the host will be there to wind down the call and end it. The host will remain in the background in the case either party needs assistance. Otherwise, you will not hear from them.
  • 4. Can I record the conversation on my own?
    You won't have to because we record the conversation for you. You may only record public conversations and Greenroom will send you an audio or video souvenir that you can download for up to 30 days.

    You can find whether a conversation is public or private in the title of all offers and within your purchase confirmation. Any conversation marked as private may not be recorded by either party.